Privacy Policy

Privacy Policy for Vegam Global Foods

Last Updated: 28 08 2024

1. Introduction

Welcome to Vegam Global Foods (“we”, “our”, or “us”). At Vegam Global Foods, we value your privacy and are dedicated to protecting your personal information. This Privacy Policy outlines our practices concerning the collection, use, disclosure, and safeguarding of your data when you visit our website vegamglobalfoods.com or use any of our services.

2. Information We Collect

We may collect several types of information from and about our users:

a) Personal Information: This includes identifiers such as your name, email address, telephone number, billing address, and shipping address. We collect this information when you create an account, place an order, or communicate with us.

b) Payment Information: When you make a purchase, we collect payment details such as credit card numbers or bank account information. This sensitive data is securely processed and stored by our trusted payment processors, not directly by us.

c) Usage Data: We automatically collect certain information about your device and how you interact with our website. This includes your IP address, browser type and version, operating system, pages visited, time spent on pages, unique device identifiers, and other diagnostic data.

d) Communications: We keep records of our correspondence with you, including emails, chat messages, phone calls, and any other forms of communication you have with our customer service team.

3. How We Use Your Information

We use the information we collect for various purposes:

a) To process and fulfill your orders, including sending you order confirmations and updates
b) To communicate with you about your account, orders, and our services
c) To improve and optimize our website, products, and services
d) To send you promotional emails and newsletters (only with your explicit consent)
e) To detect, prevent, and address technical issues or fraudulent activities
f) To comply with legal obligations and enforce our terms of service

4. How We Share Your Information

We may share your information with:

a) Service providers: We work with third-party service providers who perform services on our behalf, such as payment processing, shipping, and website hosting. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

b) Legal authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

c) Business partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions.

d) Business transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

a) Right to Access: You can request a copy of the personal data we hold about you.
b) Right to Rectification: You can ask us to correct any inaccurate or incomplete data we have about you.
c) Right to Erasure: In certain circumstances, you can request that we delete your personal data.
d) Right to Restrict Processing: You can ask us to restrict the processing of your personal data in specific scenarios.
e) Right to Data Portability: You can request a copy of your data in a machine-readable format.
f) Right to Object: You can object to our processing of your personal data for direct marketing purposes.
g) Right to Withdraw Consent: If we rely on your consent to process your data, you can withdraw this consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Cookies

We use cookies and similar tracking technologies to improve your browsing experience on our website, analyze site traffic, and understand where our visitors are coming from. You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you are under 13, please do not use our website or provide any personal information to us. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@vegamglobalfoods.com

We will respond to your inquiries as soon as possible and within the timeframe required by applicable data protection laws.